In an environment of ever-growing delegate numbers and ever-shrinking telecoms training budgets, the commercial return on training investment becomes an overriding concern. Measuring the effectiveness of your telecoms training is crucial, and Wray Castle offers an evaluation service based on the popular four-step Kirkpatrick model.

Level 1: Reaction – Measuring delegates' reactions to their training via feedback forms.

Level 2: Participant Learning – Measuring changes in delegates' knowledge, skills and attitude that can be directly attributed to the training.

Level 3: Transfer of Learning – Measuring delegates' application of their learning in the work context.

Level 4: Results – Measuring the effectiveness of the training in terms of business objectives.

We can provide help and guidance at each stage of this evaluation process, from helping to prepare appropriate test materials to analyzing and reporting the results.

To find out more about our training effectiveness evaluation service, please contact us at our European or USA office.