With the enhanced bandwidth, multimedia and multi-session capability now available to network operators, there is increasing focus on the provision of new and innovative services. There has been a shift in the telecoms world away from the provision of a limited range of standard services using a range of largely proprietary technologies towards the provision of a much richer mix of services using a set of standardized service creation technologies.

The courses in this category cover a variety of service creation and enabling technologies. Some of these technologies relate directly to service provisioning by operators or third-party service providers, while others relate to the equipment platforms used by subscribers to access services. Standardized Intelligent Network (IN) operation for mobile networks is covered as well as the advanced technologies that are used in the provision of IPTV in both fixed and mobile networks.

Another important set of technologies relate to Mobile Web 2.0. These technologies may prove to be the key to unlocking the revenue generating potential of a myriad of new Internet-based services. It is crucial for operators to understand the capabilities of Web 2.0 technologies in the increasingly IP-dominated telecoms world.

The IP Multimedia Subsystem (IMS) is central to the evolution of mobile and fixed networks, which are being rebuilt with more efficient and flexible IP-based service delivery and media transport infrastructures.